Shipping policy

Postage and Packaging rates

• TRPG charges for delivery depending on the locations of dispatch and weight of items. 
  
• We occasionally offer free postage and packaging with codes, but cannot refund previously placed orders or amalgamate orders once placed.
• For information about Overseas delivery, please see below.
  

If we need to split your order into multiple deliveries due to pre orders or different locations, we will charge you accordingly.

Prices quoted are for UK mainland addresses. Delivery to parts of Scotland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and the Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost on your order.

plant, seedling and bulb deliveries

We will deliver your live plants, seedlings and bulbs to you at the best time for planting. We give guidance on when they will arrive on the product page. However, please be advised that these dates are subject to change due to weather conditions and availability. Even if an item shows as 'in stock' on our website, please allow up to 6 weeks for your live plant order to be despatched. In some cases we have pre orders which are months ahead, please be aware that if you are committing to this stock, it cannot be amended or refunded once placed and paid for.

Sometimes plants can be delayed in transit. If you are not happy with the condition of your plants on arrival, please contact us immediately so that we can arrange to send you a replacement. If your items can be safely left somewhere in case you will be out, please specify this when placing your order. If you know you will be away when your plants are due to be delivered, please contact us for further delivery advice.

Plants should be planted as soon as you receive them, following the planting instructions provided with your delivery.

Amending a delivery address

Our plants and seedlings are all grown and nurtured and sent to you at the best stage of development for safe transportation and for you to grow them on successfully. Therefore live items have to be despatched when our expert growers judge that they are ready, and we regretfully advise that we are unable to accept requests for them to be held for despatch on or after certain dates.

If you are not likely to be at home when your items are due to be delivered (see individual product pages) then please let us have an alternative delivery address (perhaps a neighbour or family member). To ensure that we are able to arrange this request, we will require at least 3 weeks before the delivery period given.

Some of the items we sell are seasonal and so not available to be despatched straight away, however they may be available to pre-order. For example, we will send out plants, seedlings and bulbs at the best time for planting. If you pre-order a plant or seedling, it will be grown for you to the correct size as advertised.

To pre-order an item online, simply add your chosen item to your shopping basket as normal and proceed with payment. Payment will be processed at the time of order. We do not offer refunds on pre ordered items. Please see the refund policy for further details.

items listed as out of stock

If a product is listed as Out of stock, this means you are unable to purchase that item at the present time. It may mean we are out of stock and are not sure if we can get more, or it may mean we have completely sold out for the current season.

If you have already pre-ordered an item that subsequently changes to Out of Stock, don't worry! You can still expect your item on the published date seen at time of ordering – it simply means we can't sell any more. We will get in touch with you if there is any significant change to your order or delivery date.

Overseas delivery

We regret that we are not able to process any orders for delivery outside the UK.