Refund policy

We make sure all of our products leave in excellent condition. However, if you are not happy with your delivery please let us know at hello@therosepressgarden.com

We cannot offer refunds for deliveries that arrived, but you were not in to collect.


If an item is not as expected once it has arrived ... please get in touch to let us know to expect a return.

We are happy to offer a refund or exchange if you return your item to us within 28 days of receiving your order.*

    1. Check your item is in a resaleable condition and in its original packaging.
    2. To help us process your return quickly, please ensure you include your name, address and order number in the parcel to return.
    3. Affix the correct postage and return your parcel to TRPG, Coxlands estate
      Somersbury lane, Surrey, Cranleigh, GU6 7SP
    4. We recommend you obtain a certificate of posting from the Post Office, as you are responsible for the goods until they reach us.            We regret that we are only able to refund postage charges if you have been sent incorrect, faulty or damaged goods. Therefore we do not recommend paying extra for 'special delivery' or 'signed for' services.

If an item is faulty or damaged, or if you have been sent an incorrect product ...

... please let us now via email within 28 days of receiving your order to discuss the best course of action.

Depending on the circumstances, we may not need you to return a damaged item and therefore may not be able to refund the postage if you post an item without getting in touch first. We regret that if items are returned using 'special delivery' or 'signed for' services, we may not be able to refund the whole cost. 

* Exceptions

We cannot accept returns of Printed or Online Gift Vouchers. We also cannot accept returns of personalised items that have been made to order, unless the item is faulty. Plants, seedlings and bulbs may not be eligible for return, please contact customer services for further advice.

We cannot refund any items ordered on a pre order, even if they have not yet been posted. Once the items and order are paid for then we cannot refund. We can change the postal address for you, but there may be a small admin charge of £2 for this.

We cannot refund any subscription boxes that have renewed where you have not paused, skipped or cancelled before the renewal date, even if it has not yet been posted. Once payment has gone through for a subscription box, it cannot be refunded. You can register an account and manage it here: https://www.therosepressgarden.com/account/register If you register with the same email address that you signed up with, then it will automatically sync your account and you will be able to pause, skip or cancel at any time. Once your subscription has renewed and payment has been taken, we cannot refund your order. If you get stuck email hello@therosepressgarden.com